I discovered this list of lessons from Southwest Airlines while reading Bill Taylor’s post on the HBR blogs: How do you know a great person when you see one? Both are worth a read.
One of my favorite Southwest lessons is #32 – set and renew noble expectations, which has me thinking about adding to my allowed list.
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September 20, 2011 at 4:40 pm
Resource: The Twelve Attributes of a Truly Great Place to Work « Resources for Organization Development
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