Resource: 40 Lessons to Learn from Southwest

I discovered this list of lessons from Southwest Airlines while reading Bill Taylor’s post on the HBR blogs: How do you know a great person when you see one? Both are worth a read.

One of my favorite Southwest lessons is #32 – set and renew noble expectations, which has me thinking about adding to my allowed list.

40 Lessons to Learn from Southwest

Resource: Oblique Strategies